Auburn Auto Repair

This place rocks. My wife and I had our Sienna lifted and it turned out better than we could have imagined. Korey and his crew were awesome to work with and helped us through the process.

BEWARE, DO NOT GO HERE! Called this place for a pre-purchase vehicle inspection. I paid $342.47 (includes tax and labor was $299.99). Because the cost was definitely on the higher end of a typical inspection cost, I thought I was paying for a really well done job and the place was well reviewed. I was obviously wrong. Long story short, they did not do a proper inspection and tried to even take advantage of me. Also highly advise everyone to keep receipts because this place can’t be trusted. Keep reading for details. At the end of the inspection, they gave me a report on everything they checked and specific notes as well. They said everything looked good but I should probably get new tires and shocks eventually. So I purchased the vehicle the next day from the dealership. Within the first few weeks of having the car I rolled the windows down for the first time when it finally got warm in WA. I found that the back right window doesn’t roll back up from the driver’s control. I called Regal and explained that this should’ve been caught during the pre-purchase inspection and they said I could come in the following week so they can take a look. I’m assuming this is free because I paid A LOT for the pre-purchase inspection. Fast forward to today/inspection, drove 40 min to the place, I walk in and they casually slide a document for me to sign for $342.47 AGAIN for labor+tax to just take a look at the car—cute, but no 😑. I explained FOR A WHILE that this should’ve been caught during the inspection and I was not going to be paying for labor again to do what they should’ve already done. The owner explained that they can’t just check everything during a pre-purchase inspection and that checking all the windows were not a part of it. 😂 what? RED FLAG! I keep receipts and I showed him the report from them that explicitly says “windows work” lol. He then proceeds to tell me that things can go wrong in a day. I gave him a “I’m not stupid” look and I told him he can either take a look at my car without charge today or I’d leave. So Regal finally takes a look for free and said that the dealership I bought it from said to check the windows before they dropped it off for the pre-purchase inspection— Regal said they did check (obviously not because he later showed me that the driver control button for the window was broken to begin with). I got 3 different explanations in my time here that all conflicted. These people are dishonest, period. Regal then gave me a quote of $300 and $700 to replace the window control piece (old or new part). Now I just feel like I don’t trust any thing from the original inspection report which means the $300+ I paid for in the first place to have peace of mind of what I bought is useless and should really be reimbursed. At the end of the day I don’t have peace of mind of my vehicle purchase and feel like I should have never done an inspection because I would’ve paid the same price to not get an inspection and just get the window control piece replaced. I feel like Regal took advantage of me and was lying to my face as soon as I walked in that door. Can’t do anything now but laugh and this situation— all because I tried to be proactive and get a pre-purchase inspection 😂😭💀.

If a garbage can was an auto shop.

Don't know why they put up fencing, but it really takes away from the anesthetic of running a business properly, recommend to all my clients to take their cars elsewhere, really disappointed and hope they make the correct changes to this establishment

Love the Engineering Side steps. Getting out is a bit tricky, but getting in is a charm. Looks great on the JKU.

Drive a little extra to come see these guys! One of the best experiences I’ve had in some time. Complete confidence and will bee taking all my vehicles there. Best part (if your into Jeeps or off-roading) well so are they. Super friendly, and transparent and got me in and out efficiently. Partner for life!

Always precise, professional, friendly, prompt, good communication at a fair price. Take your car here.

Got our work van in quick and able to do a water pump in a day. Saved a lot of down time. Thanks guys!